Site embed
Associates get answers without waiting on hold.
05 · Chat
Text Chat Agent
Same policies and knowledge as voice — embeddable on 1099workers.com, coordinated with email/ticket queues, and ready to escalate to Dialpad when a human is needed.
Ticket assist
Draft and resolve email/ticket responses with CRM updates.
Auth gate
Member verification before PHI surfaces.
Continuity
Transcripts follow into Dialpad handoff and Salesforce.