06 · Knowledge
Knowledge & Training
Ingest /faq-associates, CoreChoice / MV plan materials, and operational SOPs. Versioned sources, refusal rules for insurance advice limits, and regression checks before OE.
- SourcesFAQ, plan PDFs, carrier notices, internal playbooks
- GovernanceOwners, review cadence, publish gates, audit diffs
- GroundingCite approved snippets; refuse out-of-scope medical/legal advice
- OE readyConcurrency drills + knowledge freezes for enrollment windows