vs Zendesk

12 · Contrast

vs Zendesk

Seat-based Suite stacks vs an AI-first MD Hub layer that answers every call on Grok Voice, keeps Dialpad for humans, and writes Salesforce — on a dedicated HIPAA fleet.

Gaps we close
Own the fleet

Zendesk-centric stack

  • Seat licenses for Suite Enterprise
  • Contact Center add-on economics
  • Copilot / AI priced per seat or pack
  • Privacy & compliance modules layered on
  • Would sit beside Dialpad as yet another stack

MD Hub AI-first

  • Grok Voice answers 100% of calls
  • Dialpad stays the human phone OS
  • Salesforce native — not a second CRM
  • HIPAA BAA stack designed in
  • Grok usage client-paid on their xAI account