Subprocessor BAAs
Material vendors under agreement.
13 · Coverage
Scope Gaps We Close
Generic contact-center AI leaves dangerous holes for benefits operations. This deck explicitly closes them.
Member auth before PHI
No casual PHI leakage in chat/voice.
PCI for payments
Payment-method changes stay compliant.
Insurance advice limits
Hard refusals + handoff rules.
TCPA / DNC
Outbound consent and suppression.
Recording consent
Prompts + retention policy.
OE concurrency
Burst capacity playbooks.
Human workforce model
Your specialists, AI deflection.
Knowledge governance
Owners, versions, publish gates.
Carrier escalations
Structured paths when carriers must act.