Voice AI
Grok Voice first-class — answers 100% of inbound before any human.
03 · Platform
Solution Overview
One MD Hub control plane: Grok Voice answers every call over a SIP bridge from Dialpad, text chat agent, governed knowledge, Salesforce cases, dedicated HIPAA fleet — with SIP warm handoff back to Dialpad where your people already work.
Dialpad + SIP
Keep Dialpad; SIP in to AI, SIP warm-transfer out to agents.
CRM spine
Salesforce native — Dialpad already writes activity; AI writes cases too.
Compliance
HIPAA BAA stack with dedicated hosts and audit trails.